FAQ

1.       Where to purchase?

You can buy on line from this web site. It is the easiest. Or look at our store links to find any stores near you.

2.       How to decode the secret code?

As a unique character of ArtsOnDesk products, each item has a secret code laser engraved on the bottom. When you purchase a product, in each box the product is accompanied by a small booklet, which provides all the decoding information. By using this information, you can immediately decode the secret code.

3.       How to return?

Your satisfaction is our priority. If you donít like the product, you can just return it with the original package, receipt and product all in their original condition. Time period is within 30 days from the date the package is received. Up on receipt of the returned product we will issue a full refund to you, or at your option to swap it for a different product that we supply. A fee of $5 will be deducted from your return refund.

4.       Can I purchase if I am not living in US?

Yes. Only thing you need is for you to send us an email stating what you want to order. We will calculate the shipping cost and reply to you quickly.

5.        How do you ship?

Mostly we use USPS for shipping. If it is urgent, we can offer UPS or FedEx with some extra freight charge. We cannot ship to any Post Office Boxes or US territories such as American Samoa, Baker Island, Federated States of Micronesia, Guam, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Common wealth of the Northern Mariana Islands, Midway Islands, Navassa Island, Palmyra Atoll, Puerto Rico, U.S. Virgin Islands, and Wake Island.

6.       Will the product scratch the desk surface?

Each product has 4 pads at each corner on the outside bottom. They will efficiently protect the product from scratching on a flat surface.

7.       How to protect the inside bottom of the pen/pencil holder from scratching?

The Pen/Pencil holder is accompanied by an optional black felt fabric. Just put it inside the holder. This will work to keep the inside bottom from damage.

 

 

  

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